Privacy Policy

Dochours (“Dochours”, “we”, “us”, or “our”) operated by Zennode LLP respects the privacy of its users (“you”, “your”, or “yours”). This Privacy Policy describes the types of information we collect from and about you when you use our cloud-based clinic management platform (“Platform”) and our practices for collecting, using, maintaining, protecting, and disclosing that information.

1. Information We Collect

We collect several different types of information for various purposes to provide and improve our Platform to you. Here’s a breakdown of the information we may collect:

• Account Information: This includes contact information such as your name, email address, phone number, and clinic details (name, address, etc.).
• Patient Data: This is sensitive personal data and includes information about your patients, such as their name, date of birth, medical history, insurance details, and other health information.
• Billing Information: If you choose to subscribe to a paid plan, we may collect billing information such as your credit card number or bank account information. However, Dochours does not directly store your full credit card details. Payment processing is handled by a secure third-party service provider.
• Business Information: This may include details about your clinic or practice, such as your business name and tax identification number.
• Usage Data: We may collect information about your activity on the Platform, such as the pages you visit, the features you use, and the time and date of your visits.
• Device Information: We may collect information about the device you use to access the Platform, such as the device type, operating system, browser type, and IP address.

2. How We Use Your Information

We use the information we collect for various purposes, including:

• To provide and operate the Platform and its features.
• To process your account and requests.
• To communicate with you about your account, the Platform, and other relevant updates.
• To personalize your experience on the Platform.
• To improve the Platform and develop new features and services.
• To comply with legal and regulatory requirements.

3. Sharing Your Information

Dochours prioritizes the privacy of your information. We do not sell or rent your personal information (“PI”) or Patient Data to third parties for their marketing purposes. However, we may share your information with trusted third-party service providers who help us operate the Dochours platform and deliver our services to you. These service providers are bound by strict contractual obligations to protect your information and use it only for the purposes we have authorized. Here are some examples of third-party service providers we may work with:

• Payment processors: To process your subscription fees securely. Dochours does not directly store your full credit card details.
• Hosting providers: To securely store your data and ensure the Platform’s functionality.
• Customer support providers: To assist you with any questions or technical issues you may encounter while using Dochours.

4. Data Security

At Dochours, we understand the sensitivity of the information you entrust to us. We take data security very seriously and implement robust measures to protect your information from unauthorized access, disclosure, alteration, or destruction. Here’s how we safeguard your data:

• Industry-Leading Security Practices: We employ industry-standard security measures, including encryption at rest and in transit, to protect your information. This means your data is scrambled both when stored on our servers and when transmitted over the internet.
• Regular Security Audits: We conduct regular security audits to identify and address any potential vulnerabilities in our systems.
• Strict Access Controls: We restrict access to your information to authorized personnel who have a legitimate business need to access it.

We are constantly evaluating and improving our security measures to stay ahead of evolving threats. While no security system is foolproof, we are committed to providing a secure environment for your information.

5. Data Retention

We will only retain your information for as long as it’s necessary to deliver Dochours services. This includes maintaining your account, processing transactions, and providing ongoing customer support. We may need to retain certain information for legal or regulatory reasons, such as tax records or audit requirements. Some information may also be necessary to resolve disputes or investigate potential issues. Once your information is no longer needed for these purposes, we will delete it securely or anonymize it so it can no longer be traced back to you.

You are always in control! You can request to delete your account and information at any time. However, please be aware that some information may need to be retained for legal or regulatory reasons, even after account deletion.

We are committed to being transparent about our data retention practices and empower you to manage your information.

6. Your Choices

We respect your right to access and control your information. We provide you with several options to manage your data:

• Access and Update Your Information: You have the right to access and update your account information at any time. This includes your name, email address, phone number, and clinic details. You can easily modify this information within your Dochours account settings.
• Data Portability: In some jurisdictions, you may have the right to request a copy of your data in a readily portable format. This allows you to easily transfer your information to another service provider if desired. Please contact Dochours support if you require assistance with data portability.
• Data Deletion: You have the right to request the deletion of your account and information at any time. To initiate a data deletion request, please contact Dochours support. We will process your request promptly; however, please be aware that some information may need to be retained for legal or regulatory reasons, even after account deletion.

We may update this Privacy Policy from time to time to reflect changes in our practices, applicable laws, or technologies. Here’s how we ensure you’re aware of these updates:

• We will post any revised Privacy Policy on this page with a clear effective date.
• In some cases, we may also send you an email notification to inform you about significant changes to the Privacy Policy, especially if they impact your rights or how we use your information.

We encourage you to review this Privacy Policy periodically to stay informed of any updates. If you have any questions or concerns about the changes, please don’t hesitate to contact Dochours support. We value your feedback and are committed to addressing your inquiries promptly.

7. Contact Us

At Dochours, we prioritize open communication and want to ensure you have a way to reach us with any questions or concerns about your privacy. Here’s how you can get in touch:

Feel free to send us an email at support@dochours.com.

Our support team is readily available to assist you with any privacy-related questions.

We appreciate you taking the time to understand our Privacy Policy. We are committed to protecting your information and fostering a trusting relationship with our users.